Last Revised: February 8, 2023
CaseSherpa, LLC (CaseSherpa) is deeply committed to maintaining the privacy of the users of its website (http://www.casesherpa.com) (the “Site”) and has created the following “Privacy Policy” to inform you of its policies and practices regarding the collection, use and disclosure of information through the Site. The “Platform” refers to the online location and service available after a registered user logs on through the Site and where a registered user’s data is stored.
Capitalized terms not defined in this Privacy Policy shall have the meaning attributed in the Terms of Use. By your use of the Site or Platform you accept the terms contained in the Terms of Use and this Privacy Policy.
Your Personal Information
CaseSherpa limits the collection, use and processing of information to that which is required by CaseSherpa to provide the Services and assist in the usability of the Site and the Platform. Information that is personally identifiable to you such as your name, address, email address or phone number is referred as “Personal Information”. By submitting Personal Information to us through the Site or Platform (when creating your account or assessment, for example), you expressly agree and consent to the processing of your Personal Information in accordance with this Privacy Policy.
Information We Collect
You can visit our Site without telling us who you are or revealing any Personal Information about yourself. When you create an account on the Site or use the Platform, we ask you to provide certain Personal Information, and we collect and store Personal Information for the purposes outlined in this Privacy Policy. The following are types of information we receive from you including certain Personal Information:
§ Identifiers such as: first and last name, user ID, password;
§ Contact information such as: physical address, mailing address, email address, phone number;
§ date of birth (to confirm assessment applicability);
§ Health-related or medical information such as: a summary of your mental health symptoms, severity of your symptoms, information about your life which often has the ability to impact mental health, and the type of medications you may be taking (so that you can share relevant information with outside prescribers);
§ Financial information such as: credit card account number, expiration date and security code (for you to pay for the service); and
§ Internet and Other Electronic Network Activity information such as: browser type and IP address.
We may also collect the following information from you:
– Records and copies of your correspondence (including email addresses), if you contact us.
– Your responses to surveys that we might ask you to complete for research purposes.
How we use your Personal Information
To offer relevant services:
CaseSherpa will use your Identifiers and Contact Information to provide the Services, communicate with you, and respond to your requests.
CaseSherpa may receive Personal Information that you provide. You may choose to share that information with healthcare professionals, but CaseSherpa does not automatically share this information unless you tell the Platform to do so.
To receive payment
Services provided through the Platform require payment by credit card. Accordingly, CaseSherpa will collect applicable financial information from individuals and will use that information to perform billing and payment operations.
To improve our products and services
CaseSherpa may use Internet and Other Electronic Network Activity information to conduct analytics relating to the functionality of our Site, the Platform, and the Services. To the extent necessary to provide you with the Services, we may provide your Personal Information to other third party contractors or business partners who work on our behalf to help us maintain the Site or services on the Platform. CaseSherpa will only share your Personal Information with third parties necessary to perform these functions or services.
Research Use:
CaseSherpa’s research department may, under certain circumstances, use de-identified and aggregated assessment results for research purposes. Research activities at CaseSherpa concern the relationships between different health conditions and treatment outcomes, including treatment problems and key factors in individual improvement. The information to be used will be limited to health information needed to conduct the research, and will not include any identifying information, such as your name, address, or date of birth. All research published in professional journals must and will be approved by an institutional review board (IRB) and deemed ethical. During the research process, all health information will be protected. Your agreement to have your assessment data included in research is completely voluntary, and will not affect the services you receive through CaseSherpa. If you have any questions about research use, please email admin@casesherpa.com.
For Communication
We will use your Identifiers and Contact Information to contact you through email or through notices posted on our websites, and other ways through our Services. We also use that information to send messages about how to use our Services, network updates, reminders, and promotional messages from us. Please be aware that you cannot opt out of receiving service messages from us, including security and legal notices.
We may also use your Identifiers and Contact Information to enable communication between you and prospective healthcare providers.
How We Share Information
We may share your Personal Information with the following third parties for the following purposes.
§ Your healthcare provider, at your request. You may choose to have CaseSherpa share your Personal Information with your healthcare Provider. CaseSherpa does not automatically share this information. It is only shared with your written consent.
§ Affiliates/Partners. We may work with our affiliates or partner with other companies in order to provide you with additional benefits. In the event that we enter into such a partnership, we may share your Personal Information with those partners. If we share Personal Information, we will require that such partners use the personal information for the limited purpose for which we provide it, maintain reasonable security measures for the protection of such information, and comply with the provisions as outlined in this Privacy Policy.
§ Law Enforcement or pursuant to Legal Processes. It is possible that we will need to disclose information about you when required by law, subpoena, or other legal process or if we have a good faith belief that disclosure is reasonably necessary to (1) investigate, prevent or take action regarding suspected or actual illegal activities or to assist government enforcement agencies; (2) enforce our agreements with you; (3) investigate and defend ourselves against any third-party claims or allegations; (4) protect the security or integrity of our Services); or (5) exercise or protect the rights and safety of CaseSherpa, our Users, personnel or others. CaseSherpa may disclose Personal Information when required by law or in the good-faith belief that such action is necessary in order to conform to the edicts of the law or comply with legal process served on CaseSherpa.
§ Merger/Sale of Business. In the event that CaseSherpa enters into an agreement to be purchased by another company or to merge with another company, we may share personal information with that company. We will require that such purchasers continue to comply with the provisions as outlined in this Privacy Policy.
We may also share Internet and other electronic network activity information with select third parties, including advertisers, for marketing or advertising purposes.
Security
CaseSherpa strives to protect your Personal Information. Personal Information is stored on our database and is not publicly accessible. Each employee of CaseSherpa signs a confidentiality and nondisclosure agreement to ensure your privacy. The Site has security measures in place to protect the loss, misuse and alteration of the information under our control, and meets or exceeds all industry standards for the protection and confidentiality of Personal Information. CaseSherpa operates all its services, including any payment information, across the Internet using secure connections (specifically Transport Layer Security/TLS/”HTTPS”/formerly known as SSL). Despite our efforts to keep your Personal Information protected, please know that we cannot guarantee the security of data.
Testimonials
Users of the Services and Site can provide testimonials regarding their experiences with CaseSherpa. From time to time, we may post testimonials on the Site. Testimonials contain Personal Information such as the individual’s first name and their statements about the Services. CaseSherpa will obtain the individual’s consent prior to posting the testimonial.
Opt-out
When you create an account on the Site and take an assessment on the Platform, you are opting in to receiving newsletters, emails and promotional materials from CaseSherpa. At any time, you may opt-out of sharing your Personal Information posted on the Platform or receiving such communications from CaseSherpa by emailing us with your specific request at admin@casesherpa.com or, when available, through the Settings section of the Site. Note that opting out from such communications does not apply to our ability to communicate with you regarding non-marketing related matters regarding your account or use of the Platform.
Data Access and Deletion Requests
Depending on your state or country of residence, you may have the following rights.
We will comply with your request to delete personal information unless it is necessary for us to maintain your personal information in order to:
Submission of Requests for Information. In order to make a request to access, delete, or transmit your personal information, please send an email to info@Mind-Metrix.com.
Verification. After you submit a request, we will promptly take steps to determine whether your request is a verifiable request. We will take steps to verify that you are who you say you are before honoring your request.
We will disclose and deliver the required information to you free of charge within 45 days of receiving your verifiable request. If necessary, we will extend the time period to provide the required information once by an additional 45 days, and will provide you with notice of the extension within the first 45-day period. The disclosure shall cover the 12-month period preceding our receipt of the verifiable request.
As noted below, we do not knowingly collect information from or about children, including children aged 16 and under. We do not sell information of minors under 16 years of age.
Authorized Agent. You have the right to designate an authorized agent to submit an access or deletion request on your behalf. If you use an authorized agent to submit such a request, we will require that you:
No Discrimination. We will not discriminate against an individual because the individual exercised any of the rights described here.
Correct/Update
If you would like to verify the information we have received from you or to make corrections to it, please log into your account to do so. If you would like to deactivate the use of your Personal Information on the Site or Platform, you may contact us at admin@casesherpa.com or when available, through the Settings section of the Site.
Use of Cookies
Some pages on the Site may use cookies to identify your browser as you visit pages on the Site. A cookie is a small piece of information which is sent to your browser and may stay on your computer or mobile device when you visit our website, depending on your browser or internet settings. Cookies do not damage your device – they are merely used to “remember” when you visit again as well as provide an additional tool in helping us market and track the success of marketing campaigns. The cookies are used for Site registration, customization the next time you visit the Site, verification of your device’s authorization and access roles to utilize our services, and for marketing and analytics of our products and services.
Some parts of the Site may also use cookies to track user traffic patterns to determine the usefulness of information on our Site to our users and to see how effective our tools and user experience are in helping users. Cookies cannot read data off of your hard drive. Your Web browser may allow you to be notified when you are receiving a cookie, giving you the choice to accept it or not. If you prefer not to receive cookies while browsing our Site, you can set your browser or network configuration to warn you before accepting cookies and refuse the cookie when your browser alerts you to its presence. You can also refuse all cookies by turning them off in your browser or network configuration. By not accepting cookies, site services will not fully function and you may not be able to access certain information on the Site.
CaseSherpa and third-party vendors (such as Google) use first-party cookies (such as Google Analytics or cookies provided by CaseSherpa) and third-party cookies together in order to inform, optimize and serve ads based on past visits and behaviors on our website. We have implemented and use display advertising, and we use Google Analytics to implement a feature called remarketing, which allows us to optimize the delivery of ad content specifically targeted to a user’s interests based on previous web visits and behaviors. If you would like more information on remarketing lists in Google Analytics, please click here. If you would like to opt-out of Google Analytics for display advertising, you can use the Ads Preference Manager here. Or you can use the Google Analytics opt-out browser extensions, which you can download here.
Links to Third Party Sites
The Site may contain links to other websites including social media widgets and “like” or “share” buttons. These other websites, third party widgets and buttons are hosted by third parties and not by CaseSherpa. CaseSherpa is not responsible for the privacy practices or the content of such third party websites or links. We encourage you to learn about the privacy practices and terms of use of those other companies, including their opt-out processes.
Protecting the Privacy of Children
Children under 18 years old are not the target audience for our Site. To protect their privacy, we prohibit the solicitation of personal information from children under 13 years old and do not knowingly collect Personal Information from such children. No one under age 13 may provide any personal information to CaseSherpa or on the Platform. If you are under 13, do not use or provide any information on this Website.
Changes to this Privacy Policy
We reserve the right to change, modify or update this Privacy Policy at any time, so please review it frequently. Any material changes in the way we use your Personal Information will be contained in the updated Privacy Policy posted on the Site. Your continued use of the updated Policy will signify acceptance of the changes.
More Information
If you have questions or concerns about our Privacy Policy, please email us at admin@casesherpa.com.